support@laptopguy.com
(614) 528-4507

Managed IT Services

Complete Managed IT Support packages for small and medium sized businesses. All support packages include access to our online help desk. Our help desk includes online accounts for all of your employees, including ticket creation capabilities, a knowledge base and a chat client. 

Complete Support Package
    • 24x7 Advanced Monitoring on compatible devices
    • Laptop Guy Helpdesk - phone, email, chat (Monday thru Friday 8am to 6pm)
    • Remote Support Labor - Included
    • On-Site Support Labor - Included when remote support not possible
    • Hardware Upgrade Labor - Included
    • After Hours Support Labor - included for scheduled and approved service
    • After Hours Emergency Support Labor - $149 per hour per tech
    • Webroot Endpoint protection for computers and servers
    • Webroot DNS Protection for internal network

Flex Support Package
    • 24x7 Advanced Monitoring on compatible devices
    • Laptop Guy Helpdesk - phone, email, chat (Monday thru Friday 10am to 6pm)‌
    • Remote Support Labor - Included
    • On-Site Support Labor - $39 per visit
    • After Hours Support Labor - $199 per hour per tech
    • Webroot Endpoint protection for computers and servers
    • Webroot DNS Protection for internal network